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Welcome to Glintara's FAQ section. Here, we've compiled answers to the most common questions to assist you. If you don't find the information you're looking for, feel free to contact our customer service team.
Common Questions:
What types of mirrors does Glintara offer?
We offer a wide range of designer mirrors, including wall mirrors, floor mirrors, decorative mirrors, and custom-made options to suit various interior styles.
How can I place an order?
Browse our online catalog, select the mirror of your choice, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods are accepted?
We accept payments via credit card, PayPal, and bank transfer. All transactions are secure and encrypted.
What are the shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary depending on your location and the chosen shipping method. Typically, standard delivery takes 3-7 business days within metropolitan France.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number on our carrier's website to monitor your shipment.
What is Glintara's return policy?
If you're not satisfied with your purchase, you can return it within 14 days of receipt. The item must be in its original condition and packaging. Please contact our customer service to initiate a return.
What should I do if my mirror arrives damaged?
If your mirror arrives damaged, please contact our customer service within 48 hours of delivery, providing photos of the damaged product and packaging. We will assist you with a replacement or refund.
Does Glintara offer custom-made mirrors?
Yes, we provide custom-made mirror services. Contact our customer service with your specifications, and we'll work with you to create a mirror that fits your needs.
How can I contact Glintara's customer service?
You can reach us via email at contact@glintara.com, Monday to Friday, 9 AM - 6 PM. Alternatively, use the contact form on our website.
Are there any care instructions for maintaining my mirror?
To maintain your mirror's appearance, clean it regularly with a soft, lint-free cloth and a non-abrasive glass cleaner. Avoid using harsh chemicals or abrasive materials that could damage the surface.